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Terms & Conditions

The TFS Loyalty Program (“Program”) rewards eligible clients with loyalty credits (“TFS Credits”) based on their active residential or investment loan balances. These credits can be redeemed for premium travel, hospitality experiences, and exclusive benefits. Participation in the Program constitutes acceptance of these Terms and Conditions.

Eligibility

  • Open to individuals with a settled residential or investment loan held with TFS.

  • Clients must maintain a minimum outstanding balance of $100,000 to be eligible.

  • SMSF or Business loans may be excluded at TFS’s discretion.

  • TFS retains the right to determine and revoke eligibility at its sole discretion.

Earning Credits

  • Credits are allocated monthly on the 12th, based on the net loan balance (excluding offset/redraw).

  • To qualify, your loan must be active with TFS throughout the month.

  • Credits are locked and not redeemable during the lender clawback period and unlock automatically once the clawback period concludes.

Loyalty Tiers & Qualification

Your tier is assessed based on the average end-of-month net loan balance:​

Tier - Green

Loan Balance (AUD) - $100,000 – $499,999

Tier - Bronze

Loan Balance (AUD) - $500,000 – $799,999

Tier - Silver

Loan Balance (AUD) - $800,000 – $1,199,999

Tier - Gold

Loan Balance (AUD) - $1,200,000 – $1,799,999

Tier - Platinum

Loan Balance (AUD) - $1,800,000 and above​

TFS may also consider engagement factors in tier assignment and may adjust status in accordance with internal policy.​​

Redeeming Credits

Once unlocked, credits can be redeemed for:

  • Luxury hotel stays via Browns Hotels or The Reveal Collection (Sri Lanka)

  • Flights with Sri Lankan Airlines or travel agency partners

  • Gifting to family (Gold and Platinum tiers only)​

Redemption conditions:

  • Subject to availability, blackout dates, and partner policies apply

  • Minimum redemption thresholds may apply

  • Rewards are non-transferable, non-refundable, and hold no cash value

  • Clients bear any applicable taxes, surcharges, or third-party fees

Credit Expiry & Forfeiture

  • Unused, unlocked credits expire 24 months from the date of being unlocked.

  • If you choose to refinance your loan from one lender to another while staying with TFS, and the original loan is refinanced within its clawback period, any loyalty credits earned from that original loan will be forfeited. A new set of credits will be allocated based on the new loan, and these credits will become redeemable only after the clawback period of the new lender has been fully served.

  • Credits are forfeited if:

    • The client exits TFS due to sale of property or refinances out of TFS during the clawback period

    • Credits were earned on offset-held balances

    • The Program is terminated (with 60 days' notice)

    • Fraud, abuse, or misconduct is identified

Gifting Credits

  • Available to Gold and Platinum clients only

  • Can be gifted to verified immediate family or household members

  • Gifted credits must be redeemed within 12 months of transfer

  • Subject to TFS’s approval and verification process

Account Management

  • Members may track credits, redemptions, and tier via the TFS Rewards Portal or through TFS allocated team member. 

  • Credits are not redeemable for loan repayments, cash, or used as a financial offset

  • Misuse or suspicious activity may result in account suspension or termination

Amendments, Suspension & Termination

  • TFS reserves the right to update, pause, or terminate the Program at any time

  • Clients will be notified via email or the TFS website, with a minimum 30-day notice (60 days in case of Program termination)

  • On termination, unused credits may be forfeited unless otherwise specified

Privacy & Data Use

  • By participating, clients consent to the collection and use of their personal data to administer the Program

  • Data may be shared with partners solely for the purpose of redemption and benefit delivery

  • For more information, ask to see our Privacy Policy

Tax, GST & Legal Conditions

  • Redemption of credits may attract tax implications. Clients are advised to seek independent financial & tax advice

  • TFS and its partners are not liable for circumstances outside their control, such as travel disruptions or changes by reward providers

  • These Terms are governed by the laws of Victoria, Australia​

Definitions

  • Clawback Period: This is the timeframe following loan settlement during which loyalty credits are withheld to protect against lender commission clawbacks. The duration varies by lender, typically ranging from 1 day to 24 months — with 18 months being the most common. Credits will only be released and made available for redemption once the applicable clawback period has ended.

  • Offset Account: A loan-linked account that offsets the loan principal for interest calculation

  • Loyalty Account: Non-cash account tracking credit accrual and usage

  • Partner: Hotels, airlines, banks, or service providers officially linked to the Program

  • Credits: Units allocated based on loan balance, redeemable only under these Terms

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